The ASQ Binghamton section appreciates the opportunity provided by of the Raymond Corporation to participate in a plant tour on Thursday October 19th at the Greene, New York site.

Raymond is a world-leading designer and manufacturer of material handling equipment. For 95 years, Raymond has built a reputation based on top-notch innovation, quality and service. However, the company does more than just design and build the best forklifts in the business… it provides end-to-end solutions that bring day-to-day warehouse and distribution operations to a new level of performance. They support customers with a Sales and Service network unmatched in the industry. Raymond provides technologies, systems and solutions that bring day-to-day warehouse and distribution operations to a new level of performance.  Their innovations in energy savings, space utilization, ergonomics, manufacturing quality and fleet optimization combined with the best-in-class products and services in working together to increase efficiency and lower costs throughout all material handling operations.

Raymond is a division of Toyota, and tour attendees were given an overview of the site operations and insight into effective Japanese manufacturing techniques.  The tour included a review of the warranty return process which has reduced warranty costs from $6million in 2006 to $2million in 2016… all with simultaneous substantial business growth.  Attendees learned the Asaichi (morning) meeting methodology for problem identification and resolution.  The tour further demonstrated how “Visualization and Problem Solving” and “Change Point” techniques are used to proactively manage changes in the manufacturing process.  A walking tour of the fabrication, assembly and test areas showed the extensive product lines and the positive impact of 5-S applications in this modern, well organized and efficient company.

After the tour, attendees were treated to pizza and soft drinks.

Our sincere appreciation is expressed to our host, Ryan DeLeney and his team, for an informative and rewarding session. Thanks for the hospitality!


Welcome to Raymond Corporation – Flags of American & Japanese Partnership – Happy ASQ Attendees

The Wall Of Progress – Patent for the Pallet that Changed the World of Material Handling